- Bold360 Live Agent Training
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Introduction to the Agent Interface
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Console Overview
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Bold360 Agent Quick Reference Guide
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Managing Chat
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Best Practices
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Email Management
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SMS/Facebook Management
Bold360 Live Agent Training
This course provides the key tools to become a Bold360 power agent.
The training includes:
- An introduction to the Bold360 agent interface.
- A detailed overview of the console.
- Helpful shortcuts and canned messaging.
- The basic agent side lifecycle of Chat.