Bold360 Live Agent Training

Bold360 Live Agent Training

About this course

This course provides the key tools to become a Bold360 power agent.  

The training includes:

  • An introduction to the Bold360 agent interface.
  • A detailed overview of the console.
  • Helpful shortcuts and canned messaging.
  • The basic agent side lifecycle of Chat. 

Curriculum

  • Bold360 Live Agent Training
  • Introduction to the Agent Interface
  • Console Overview
  • Bold360 Agent Quick Reference Guide
  • Managing Chat
  • Best Practices
  • Email Management
  • SMS/Facebook Management

About this course

This course provides the key tools to become a Bold360 power agent.  

The training includes:

  • An introduction to the Bold360 agent interface.
  • A detailed overview of the console.
  • Helpful shortcuts and canned messaging.
  • The basic agent side lifecycle of Chat. 

Curriculum

  • Bold360 Live Agent Training
  • Introduction to the Agent Interface
  • Console Overview
  • Bold360 Agent Quick Reference Guide
  • Managing Chat
  • Best Practices
  • Email Management
  • SMS/Facebook Management